Refund and Returns Policy

Overview

Our refund and returns policy cover Damaged or Defective Products Only, you must contact us in 7 days. If 7 days have passed since your purchase, we can’t offer you a reprint.

We do not offer refunds or returns because you changed your mind, ordered the wrong size or color. When you order from YepJustSaying you assume responsibility for your actions. If ordering for a gift, know their size and likes before processing the order. You are completely responsible.

To be eligible for a reprint, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Types of Issues Covered:

An issue with the quality of the print or embroidery
A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.

An issue with the print placement (distance from collar, off-center, etc.)
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.
For DTG products, there is a tolerance of 0.5″ for print placement.

Print in the wrong area
A clear photo of the product you received, folded in a way that clearly displays both sides.

Wrong product
A photo of the product that was received, with the size tag clearly visible as well.

An issue with the product (incorrect size, brand, quality)
A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.

A product sizing issue (manufacturer’s defect)
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.
The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing.

An issue with an electronic device (manufacturer’s defect)
A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.

Delivery-related product damage
A photo or video of the received product where the package and the issue are clearly visible.

Reprinted item has the same issue as the original item
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, will be determined during the process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Wrong Address

You are responsible to ensure you have entered the correct address. YepJustSaying will not replace or refund a misdirected order because you failed to enter the correct address.

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